PRODUCT RETURN AND EXCHANGE
To return any items, the following Merchandise Return Form must be printed, completed, and included in the box
with your items.
Merchandise Return Form - Click Here To Print
Bracys A-1 Septic will not accept any returns without prior approval. If you have a product to be returned, you
must call us first at 225-715-5784. Products may be returned within 30 days of invoiced
date for a refund (excluding shipping/handling charges) if returned within that 30 days in the original unopened
box. There will be no refunds on products that have been used. All returned merchandise
must be returned in the condition it arrived including all original packaging and paperwork in order to receive a
refund, credit, or replacement item.
Should you choose a refund, we will either credit the cost of the merchandise according to your method of
payment or mail you a refund check. Return shipping charges must be prepaid and are not refundable. Any items
returned or any orders cancelled will be subject to a 15% restocking fee plus Bracys A-1 Septic's original expenses
for shipping and handling charges. The restocking fee is waived on any items exchanged or returned due to
mistakes made by Bracys A-1 Septic during the sale, processing, and handling of the order.
Special ordered items are not returnable. If, for any reason, this return policy is not strictly adhered
to, Bracys A-1 Septic will not be responsible for issuing any credits or refunds and will not do so on any products
returned for any reason. Returns and exchanges are accepted only for items purchased from Bracys A-1
Septic and only with prior authorization in accordance with the conditions set forth herein.
AUTHORIZED RETURNS SHOULD BE SENT TO:
BRACYS A-1 SEPTIC
42291 BLACK BAYOU
GONZALES, LA 70737
Warranty claims are subject to the discretion of the original product manufacturer. This limited warranty
applies only to Products that are not subject to accident, misuse, neglect, flood, fire or other external causes,
unauthorized use, or alterations or unauthorized repair. This limited warranty is not transferable to any
subsequent purchaser or recipient of the Product.
Our aerators are warranted against defects in material and workmanship for a period of one year from the date of
purchase unless otherwise specified on product information sheets. In no event shall Bracys A-1 Septic be liable
for any consequential damages or any labor, material, freight or expense required replacing, correcting, or
reinstalling the product. Bracys A-1 Septic's liability is limited to repair or replacement of the part.
The customer shall be responsible to contact Bracys A-1 Septic's at 225-715-5784 to receive Return
Authorization. To receive Authorization you will need to provide Bracys A-1 Septic's with proof of the original
purchase. Please contact Bracys A-1 Septic's prior to returning any merchandise for warranty consideration.
Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All
replacement/repaired products are shipped UPS Ground or United States Postal Service unless a rush is requested.
The cost of such a shipping upgrade is to be paid by the customer prior to shipment.
We suggest you contact us first to determine whether the item is indeed defective before shipping at
225-715-5784 with your return merchandise authorization (RMA) request. If the Product proves defective during the
warranty period, and you follow the instructions that we will provide to you for returning the Product, we will
replace the Product with a new Product that is the same as or similar to the Product you purchased; For those
products shipped backed to Bracys A-1 Septic's under this warranty policy and no defects are found in the product
the customer will be responsible for the shipping costs to return the item back to them.
WARRANTY DISCLAIMER & LIMITATIONS OF LIABILITY TO ALL OUR CUSTOMERS
All warranties are void if the product has been improperly modified, applied or installed, subjected to
misuse or abuse. Except as stated herein, Bracys A-1 Septic's disclaims any warranties express or implied,
including the warranty of merchantability or warranty of fitness for a specific purpose or non-infringement of
intellectual property rights. Bracys A-1 Septic's also disclaims any Liability for claims arising out of product
misuse, improper product selection, improper installation, product modification, misrepair of
SHIPPING DAMAGE CLAIMS
If an item reaches you in damaged condition, save the shipping carton and notify Bracys
A-1 Septic's at once. Please do not return damaged or broken merchandise to us unless you receive our instructions
to do so. This is necessary so that you do not lose your right to file a claim. All claims for damaged goods must
be made with the carrier within 10 days of the invoice date. Bracys A-1 Septic's shall not be liable for any
special, incidental, or consequential damages.
ORDER CANCELLATION POLICY
Please submit any cancellation by calling Bracys A-1 Septic's at 225-715-5784
Cancellations must contain the following: First name, last name, order number, and e-mail address. This
information must be identical to the information originally submitted on your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged
and/or shipped out. In the event that a cancellation was submitted and your order was shipped out after, you will
need to follow the procedures listed in the Refund/Exchange Policy.